FAQ
Find answers to our most frequently asked questions.
Shipping & returns
How do I place an order?
You choose your favorite items, select the correct size, and click “Add to cart.” Then proceed to checkout and follow the steps to complete your order.
Can I still change or cancel my order?
We process orders quickly. Please contact us as soon as possible if you want to change or cancel your order. If your order has already been shipped, it can no longer be changed.
Do I have to pay return shipping costs?
Return shipping costs are usually the responsibility of the customer unless the item is defective or incorrect.
How can I contact customer service?
You can reach us by email atinfo@calgaryco.caor through the contact form on our website. We aim to respond within24 hours.
What are the shipping costs?
Shipping iscompletely free.
Do you ship internationally?
Yes, we also ship internationally. Delivery times and conditions may vary by country and will be shown at checkout.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number to follow your package.
Can I return my order?
Yes, you can return your order within the return period, provided the item is unworn and in its original condition.
How long do I have to return something?
You have 30 days from the moment you receive your order to request a return.
Are the products in stock?
Yes, all products available for purchase are in stock at that moment, unless stated otherwise on the product page.
How do I know which size to choose?
Each product includes asize chart. If you're unsure, feel free to contact us—we’re happy to help you with personal sizing advice.
How does your clothing fit (small, normal, or large)?
Our clothing generally fits true to size, unless stated otherwise in the product description. Always check the product details for specific fit information.
How long does delivery take?
Delivery takes approximately 4 to 9 days, depending on your location and order processing time.
We are committed to delivering high-quality products that you can trust and enjoy wearing every day. Our focus is always on combining style, comfort, and durability in everything we offer. At the heart of our brand is you—the customer—because your satisfaction is our top priority. We strive to provide a seamless shopping experience and service that truly puts you first.
Calgary&Co, Canada.